Support at Home services
Aurelia Community Services provides practical, respectful support to help older people remain safe, connected and confident at home. Services are available across Wangaratta, Beechworth, Albury–Wodonga and surrounding North East Victorian communities, subject to assessed needs, location and availability.
Aurelia delivers local services in partnership with Trilogy Care.
Services available through Aurelia
Personal care & medication assistance
Respectful assistance shaped around each person’s routines, preferences and care plan.
- Assistance with self-care and activities of daily living
- Assistance with self-administration of medication
- Continence management (non-clinical)
Home & household support
Practical help to keep everyday life at home manageable.
- General house cleaning
- Laundry services
- Meal preparation
- Shopping assistance
- Gardening
Reablement & mobility
Support to practise everyday skills, remain active and follow an agreed occupational therapy or physiotherapy plan. Aurelia does not replace qualified allied health assessment or treatment.
- Support to practise everyday skills
- Assistance with agreed mobility and exercise routines
- Encouragement to stay active and build confidence
- Practical support to follow an occupational therapy or physiotherapy plan
Dementia-informed support & respite
Trained, dementia-informed support that considers communication, familiar routines, changing needs, expressions of distress and the wellbeing of family carers.
- Flexible in-home respite
- Dementia-informed personal care and daily routines
- Calm, respectful support that considers possible triggers, distress and unmet needs
- Observation and documentation of changes in communication, mood, behaviour and daily routines to help identify patterns
- Relevant observations shared through agreed care channels to support appropriate follow-up and person-centred care-plan discussions
Community participation & practical support
Support to remain connected, manage everyday responsibilities and participate in community life.
- Accompanied activities
- Individual social support
- Assistance to maintain personal affairs
- Digital education and support
Hoarding & squalor support
Respectful conversations and practical support focused on safety, wellbeing and realistic next steps. Support depends on assessed needs, location, availability and agreed funding arrangements, which are confirmed during the enquiry process.
- Respectful conversations about support needs
- Practical help with agreed sorting and organising tasks
- Support to improve access to everyday living spaces
- Assistance to connect with appropriate specialist services
Services must align with the person’s assessed needs, approved care plan and available funding. Service availability may vary by location. Contact Aurelia if you are unsure which option applies.
Not sure which support is right for you?
Tell us what would help at home and Aurelia can talk through the available options.
How Aurelia and Trilogy Care work together
- Contact AureliaTell us what support you’re looking for and where you live.
- Discuss your optionsWe’ll discuss your needs, local availability and your current funding arrangements.
- Agree the next stepsFor Support at Home enquiries, with your consent we can connect you with Trilogy Care to discuss care arrangements. Aurelia delivers the agreed local support.
Aurelia delivers your agreed local in-home support. Trilogy Care is the registered Support at Home provider and manages your funding and care plan. Clients can choose self-managed or fully coordinated arrangements, with care coordination available through the fully coordinated option. Services are subject to your assessed needs, agreed care plan and budget.
CHSP
Already receiving CHSP? Contact us to discuss your support needs and the appropriate next steps. Available services and funding arrangements need to be confirmed.
Private funding
For privately funded support, we can discuss available options, including arrangements through Trilogy Care. We’ll explain the proposed services and costs before you decide.
CHSP and Support at Home: understanding your options
Understanding your home care funding can help you choose your next step, whether you already receive support or are exploring aged care for the first time.
| Topic | CHSPCommonwealth Home Support Program | Support at Home |
|---|---|---|
| Who it suits | Entry-level assistance for older people needing a little help at home. | Assessed ongoing support across different funding classifications, from lower to higher needs, plus short-term pathways such as restorative care and end-of-life support. |
| How it works | Approved services are delivered by government-subsidised CHSP providers. | Assessed needs determine approved services and funding. |
| Contributions | Contributions depend on the service and provider. | Contributions depend on the service and financial circumstances. |
CHSP
Commonwealth Home Support Program
- Entry-level assistance for older people needing a little help at home.
- Approved services are delivered by government-subsidised CHSP providers.
- Contributions depend on the service and provider.
Support at Home
- Assessed ongoing support across different funding classifications, from lower to higher needs, plus short-term pathways such as restorative care and end-of-life support.
- Assessed needs determine approved services and funding.
- Contributions depend on the service and financial circumstances.
Both programs require an aged care assessment. Some services overlap; the main differences are the level of support and how care is funded and organised.
Your home care questions answered
Is CHSP ending in 2029?
CHSP grant funding has been extended to 30 June 2029. This is not a closure date or an automatic transition date. In August 2026 the Health and Aged Care Ministers said the Government’s view is that, in the long run, CHSP should remain a standalone program. Its longer-term design is still subject to consultation.
I receive CHSP. What if I need more help?
If everyday tasks are becoming harder or your care needs have increased, contact your current provider or My Aged Care to discuss a review. Depending on your assessment, Support at Home may be suitable.
How do I apply for government-funded home care?
Contact My Aged Care on 1800 200 422 or apply through its website. An aged care assessment determines eligibility and the support you may receive.
Is Support at Home the same as a Home Care Package?
Support at Home replaced the Home Care Packages Program on 1 November 2025. It provides ongoing and short-term assessed support at home.
Can I enquire before my funding is ready?
Yes. Contact Aurelia while exploring your options or waiting for funding. We can discuss our local services and availability. Starting funded services depends on your funding and service arrangements.
Can I enquire for a family member or client?
Yes. We welcome enquiries from family members, carers and health professionals. Please ensure you have permission before sharing someone else’s personal information.
Your local support, with Trilogy Care
Aurelia delivers the agreed local in-home support. Trilogy Care manages Support at Home funding and care planning, with care coordination available through its fully coordinated option.
Program information checked 30 September 2026. Eligibility, funding and service availability vary.
Ask a question or refer someone
Individuals, families and local professionals are welcome to make an enquiry. Please share only basic contact details in the form; we can discuss sensitive care information through an appropriate follow-up process.
Call Aurelia:0461 232 777
Client and family enquiries:hello
Professional referrals:referrals
Please do not include sensitive health information in an initial email. We can arrange an appropriate follow-up process.
Privacy notice
Aurelia Community Services collects the details in this form to respond to your enquiry and discuss possible support. Enquiries are stored securely and can only be viewed by authorised Aurelia staff.
If you'd like to proceed with Support at Home, with your consent we'll share your details with Trilogy Care, the registered provider, to arrange your care.
Sending an enquiry or acknowledging this notice does not give that consent. We will ask you separately, and record your answer, before sharing any details with Trilogy Care.
Please do not include a diagnosis or detailed medical history. We can discuss sensitive information privately in a follow-up conversation.
We will not sell your details or share them for marketing. To ask about or correct your information, email hello@aureliacommunityservices.com.au.